Official Documents

Privacy Policy 711 Casino
Our Commitment to Protecting Your Data

At 711 Casino, your privacy is not merely a legal obligation — it is a core value. This document transparently explains how we collect, use, and protect your personal data as a member of our platform in Malaysia.

Last Updated: 1 January 2026
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How We Protecting Your Privacy

Six core pillars of data protection we implement for every 711 Casino member in Malaysia.

Military-Grade Data Encryption

All data transmitted between your device and 711 casino servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.

Strict Access Control

Access to member personal data is restricted to staff who genuinely require it. All access is logged and regularly audited to prevent internal misuse.

PDPA Legal Compliance

711 Casino complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that the collection and processing of your data is carried out in accordance with the principles established by law.

Secure Data Storage

Your data is stored on servers protected by multi-layered security systems, including next-generation firewalls, intrusion detection systems, and regular backups at certified data centres.

No Data Sales

We have never and will never sell, rent, or trade your personal data to any third party for commercial purposes. Your data belongs solely to you.

Manage Your Notifications

You have full control over your marketing communication preferences. Unsubscribe or adjust notification settings at any time through your account settings panel.

01

Information We Collect

When you register and use the 711 Casino platform, we collect certain categories of information necessary to provide you with a secure, seamless, and personalised service. We only collect data that is strictly necessary — nothing more.

Data Type Example Information Purpose of Collection
Identity Data Full name, date of birth, IC / passport number KYC verification & legal compliance
Contact Data Email address, phone number, residential address Account communications & verification
Financial Data Bank account number, transaction records Deposit & withdrawal processing
Technical Data IP address, device type, browser, operating system Platform security & improvements
Game Data Wagering history, favorite games, playing time Personalisation & responsible gaming

All sensitive information such as IC numbers and banking details is processed through encrypted channels and stored in a format that cannot be directly read by any staff member without specific authorization.

02

How We Use Your Data

The data we collect is used solely for purposes related to providing 711 Casino services to you. We never use your data for any purpose you have not consented to.

  • Account Management: Creating, verifying, and maintaining your account, including password recovery and profile updates.
  • Transaction Processing: Ensuring deposits and withdrawals are processed accurately, securely, and promptly to the verified account holder.
  • KYC Compliance & Fraud Prevention: Verifying your identity to meet anti-money laundering (AML) legal requirements and to prevent unauthorised use of the platform.
  • Experience Personalisation: Personalising game recommendations, promotions, and the interface based on your preferences and playing habits.
  • Service Communications: Sending important account-related notifications, the latest promotions, and platform updates via email or SMS.
  • Analytics & Improvement: Analysing aggregated usage patterns to improve platform performance, user interface, and overall experience.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate assistance when needed.

We will not use your data to make automated decisions that significantly affect your rights without human involvement. Every case involving account actions such as suspension will be manually reviewed by our team.

03

Sharing Data with Third Parties

711 Casino does not sell, rent, or trade your personal data. However, there are limited situations where we need to share certain information with trusted third parties to enable our platform to function properly.

  • Payment Providers: Required transaction details are shared with payment gateway providers such as FPX and digital wallet operators to process your deposits and withdrawals.
  • KYC Verification Services: Identity data is shared with certified third-party identity verification service providers to ensure the accuracy of background check processes.
  • Regulatory Authorities: We will disclose the required information when directed by lawful authorities, such as the Royal Malaysia Police or relevant government agencies, in accordance with applicable law.
  • Cloud Service Providers: Data is stored within a secure, integrated cloud infrastructure, where service providers are bound by strict confidentiality agreements.

Every third party that receives your data is bound by strict data protection agreements and is only permitted to process data for the specified purposes. We monitor their compliance on a regular basis.

04

Cookies & Tracking Technologies

The 711 casino platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how our platform is used.

  • Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting anonymised data on how visitors use the platform to help us identify and resolve technical issues.
  • Functional Cookies: Saving your preferences such as language, display settings, and location to deliver a more personalised experience.
  • Analytics Cookies: We use trusted third-party analytics tools to understand aggregate usage patterns for the purpose of continuous improvement.

You can manage your cookie preferences through your internet browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the 711 Casino platform.

05

Data Security

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

  • End-to-End Encryption: All data communications use 256-bit SSL/TLS encryption, ensuring your data cannot be intercepted in transit.
  • Two-Factor Authentication (2FA): 2FA is available and recommended for all members to add an extra layer of protection to your account.
  • 24/7 Monitoring: Our security team continuously monitors systems to detect and respond to any threats in real time.
  • Regular Security Testing: We conduct regular penetration testing and security audits by certified independent security firms.
  • Staff Training: All staff who handle customer data undergo comprehensive data protection training and are bound by confidentiality agreements.

In the event of a security incident involving your personal data, 711 casino will notify you within 72 hours of the incident being detected, in line with industry best practices for data protection.

06

Your Rights as a User

As a 711 casino member and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights.

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request the correction of any inaccurate or incomplete personal data.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention requirements.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another platform.

Right to Restriction of Processing

You may request a restriction on the processing of your data in certain situations during a dispute or investigation.

To exercise any of the above rights, contact our data protection team at [email protected]. We will process your request within 30 business days.

07

Data Retention & Deletion

711 Casino retains your personal data only for as long as it is needed for the stated purpose or as required by law. Retention periods vary depending on the type of data and applicable legal requirements.

  • Active Account Data: Retained for as long as your account is active and for the required period following account closure to fulfil legal obligations.
  • Transaction Records: Retained for a minimum of 7 years in accordance with financial reporting requirements and anti-money laundering laws in Malaysia.
  • Security Logs: Retained for 12 months for security investigation and fraud detection purposes.
  • Communication Records: Retained for 3 years for dispute resolution and customer support purposes.

Once the retention period expires, your data will be securely deleted or anonymized in a way that ensures it can no longer be linked back to you.

08

Children's Data Protection

The 711 casino platform is exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from minors.

If we find that personal data belonging to a minor under the age of 18 has been collected without consent, that data will be deleted immediately and the associated account will be terminated. If you believe your child has registered on our platform, please contact us right away.

09

Links to External Sites

The 711 casino platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 711 casino platform. We are not responsible for the privacy practices of third-party websites and recommend that you read their privacy policies separately before providing any personal information.

10

Privacy Policy Amendments

711 Casino reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. You will be notified of any significant amendments through:

  • In-platform notifications when you log in after the amendment's effective date.
  • Email to your registered address at least 14 days before material amendments take effect.
  • A clear notice on this Privacy Policy page with an updated revision date.

Continued use of the platform after the effective date constitutes acceptance of the amended policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how 711 Casino handles your personal data, our data protection team is ready to assist you.

We aim to respond to all privacy-related enquiries within 5 business days. For official requests involving data rights, please include your full name and account number to help expedite the process.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant data protection authority in your jurisdiction.

Malaysia's Trusted Platform

Your Privacy is Guaranteed. Play with Confidence at 711 Casino!

We protect all your information to the highest security standards. Register now and enjoy a safe, fair, and enjoyable gaming experience alongside hundreds of thousands of loyal 711 Casino members.

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